FAQs

1- Which payment methods can I use to shop online?

We accept payments through PayPal and all major Visa/Mastercard credit or debit cards.

2- Is it safe to place an order online?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. All data exchanged between your device and our website is fully encrypted and secure.

3- Can I cancel my order?

Yes, you may cancel your order within the first 24 hours of placing it.

4- What should I do if I received an incorrect or faulty item?

Please contact us immediately with your order number, name, and product details. Follow the instructions provided in our Return & Refund section, and our team will assist you with a quick resolution.

5- How do I exchange an item?
  • Repack the item in its original packaging or secure waterproof packaging.
  • Ensure all labels and tags are still attached.
  • Send the item back using a reliable registered courier service.
  • Use the return address listed on our Contact Us page.
  • Keep your courier receipt as proof of return.